Frequently Asked Questions (FAQ)

We’ve put together answers to the most common questions to help you shop with confidence. If you need anything else, we’re always happy to help.

About Pink Flamingo Luxe

What is Pink Flamingo Luxe (PFL)?
Pink Flamingo Luxe is a thoughtfully curated lifestyle brand rooted in femininity, elegance, and intention. We create and curate beautiful pieces designed to feel meaningful, comforting, and special—never rushed, never mass-produced in spirit.

What makes PFL different from other brands?
We focus on emotional value as much as aesthetic beauty. From product selection to packaging, everything is designed to create a memorable, heartfelt experience—not just a purchase.

Products & Quality

Are your products handmade or curated?
Mot PFL items are handmade, while some components are carefully curated from trusted suppliers that meet our standards for quality, beauty, and integrity. Every product is selected with intention.

Do you offer limited-edition items?
Yes. All of our pieces are released in small batches or quantities to preserve exclusivity and quality.

Will sold-out items be restocked?
Some items may return, while others are one-time releases. If something you love is sold out, we recommend joining our email list for restock alerts and early access. 

Packaging & Gifting

Does my order come in gift-ready packaging?
Every PFL order is packaged with care and designed to feel like a gift—whether it’s for someone special or for yourself.

Can I send an order directly as a gift?
Absolutely. Prices are never included in the package, making it perfect for gifting.

Do you include authenticity cards?
Yes, we do!

Shipping

Where do you ship from?
Orders are shipped from Canada.

Do you ship internationally?
International shipping may be available on select items. Shipping options will appear at checkout.

How long does shipping take?
Processing times vary depending on the product. Estimated shipping timelines are provided at checkout. Once shipped, tracking information will be emailed to you.

Will I receive a tracking number?
Yes. You’ll receive a tracking number as soon as your order ships.

Returns & Exchanges

Do you accept returns or exchanges?
Due to the nature of our products and small-batch production, all sales are final unless an item arrives damaged or incorrect.

What if my item arrives damaged?
Please contact us within 24 hours of delivery with photos, and we’ll make it right.

Care & Use

How do I care for my PFL items?
Care instructions are included with applicable products. We recommend gentle handling to preserve beauty and longevity.

Orders & Support

Can I modify or cancel my order?
Orders are processed quickly, so changes may not always be possible. Please contact us as soon as possible after placing your order.

How can I contact customer support?
You can reach us through the Contact page on our website. We aim to respond within 24–48 business hours.

Community & Updates

Do you offer promotions or discounts?
Occasional promotions are shared with our email subscribers and community members. If you wish to receive future notifications of releases, go ahead and subscribe to our mailing list

How can I stay connected with Pink Flamingo Luxe?
Join our email list and follow us on social media to receive updates, early access, and behind-the-scenes moments.